IBT Overview
Commitment to your Progress
Founded in - 2009
IBT delivers digital transformation and end-to-end Technology & Outsourcing services from ideation to execution, facilitating over 1000+ enterprise clients to outperform the competition. “Born digital,” IBT takes an agile, synergetic approach to devising customized solutions across the digital value chain. Our broad expertise in Technology and Outsourcing makes your business more Profitable & Productive. Whether you need to drive your business more efficiently or expedite revenue growth, we can get you there.
Projects
bUSINESS PROCESS OUTSOURCING
WE MAKE BUSINESS EASIER
IBT is driven to meet client requirements with determination and grit. We embrace challenging challenges and do not rest until the problem is worked, the wise way. Our success is mounted on the trust we earned from clients. We work shoulder-to-shoulder with our clients to solve intricate challenges in ways that minimize business risk and maximize opportunity.
Our world-class talent becomes part of our clients’ teams, innovating with them and putting the apt technology to work for their organizations. And we invest in manufacturing collaborative client relationships that flex and grow to help fight new challenges with confidence, speed and dexterity.
Technology
Technology plays a critical role in helping companies operate more efficiently, make better decisions, and stay competitive in today's fast-paced business environment
Customer Experience
our focus on customer experience is driven by a commitment to providing the best possible experience for our customers by understanding their needs and preferences.
Satffing
By leveraging our expertise and value-added services, we help our clients build a strong and effective workforce that can drive growth and success for their business.
IT Outsourcing Packages
You can choose a Package convenient for you
Basic
You are getting:
- All IT Devices
- Remote Support
- Call Support
- On-site Support x 4
- Normal Priority Support
- Critical Priority Support
- Remote Response Time
- Basic WebsiteManagement (Edits Only)
Standard
Recommended
You are getting:
- All IT Devices
- Remote Support
- Call Support
- On-site Support x 12
- Normal Priority Support
- Critical Priority Support
- Remote Response Time
- Monthly Reporting
- IT Audit & Recommendations x 1
- Preventive Maintenance x 2
- IT Infrastructure Documentation
- Backup Management
- Information Security Attack Prevention Recommendations
- On-site Response Time
- Basic Website Management (Edits Only)
Enterprise
You are getting:
- All IT Devices
- Remote Support
- Call Support
- On-site Support (Unlimited)
- Normal Priority Support
- Critical Priority Support
- Remote Response Time
- Monthly Reporting
- IT Audit & Recommendations x 2
- Preventive Maintenance x 4
- IT Infrastructure Documentation
- Backup Management
- Information Security Attack Prevention Recommendations
- On-site Response Time
- Basic Website Management (Edits Only)
Call Center Outsourcing Packages
You can choose a Package convenient for you
Virtual Reception
You are getting
- Agents Allocation
- Interactions Limit (500)
- Variable Charges (AED 5)
- Multilingual Language Support
- Type of Interactions Calls, Emails, Chat, WhatsApp
- Reporting Frequency
- Call To Action, Call Forwarding
- SLA
- UAE Landline Number
- Team Lead
- Basic CRM
Basic
Recommended
You are getting:
- Agents Allocation
- Interactions Limit(1000)
- Variable Charges(AED 5)
- Multilingual Language Support
- Type of Interactions Calls, Emails, Chat, WhatsApp
- Reporting Frequency
- Call To Action, Call Forwarding
- SLA
- UAE Landline Number
- Team Lead
- Basic CRM
Standard
You are getting:
- Agents Allocation
- Interactions Limit(2000)
- Variable Charges(AED 4)
- Multilingual Language Support
- Type of Interactions Calls, Emails, Chat, WhatsApp
- Reporting Frequency
- Call To Action, Call Forwarding
- SLA
- UAE Landline Number
- Team Lead
- Quality Analyst
- Operations Manager
- Basic CRM
GLOBAL & REGIONAL BRANDS THAT TRUST IBT
