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PERFECT SOLUTION FOR YOUR COMPANY
Empowering your Business with Customer-Centric Solutions
This is the main factor that sets us apart from our competition and allows us to deliver a specialist business consultancy service.
BPO Services Offered by IBT
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
Call Center Outsourcing
Strategy experience and analytical expertise combine to enable decision making and create value.
Inbound Call Center
Strategy experience and analytical expertise combine to enable decision making and create value.
Outbound Call Center
Strategy experience and analytical expertise combine to enable decision making and create value.
Customer Service
Strategy experience and analytical expertise combine to enable decision making and create value.
Call Answering
Strategy experience and analytical expertise combine to enable decision making and create value.
Virtual Reception
Strategy experience and analytical expertise combine to enable decision making and create value.
Complaint Management
Strategy experience and analytical expertise combine to enable decision making and create value.
Call Center Leasing
Strategy experience and analytical expertise combine to enable decision making and create value.
Customer Care
Strategy experience and analytical expertise combine to enable decision making and create value.
Appointment Booking
Strategy experience and analytical expertise combine to enable decision making and create value.
AI Chatbots
Strategy experience and analytical expertise combine to enable decision making and create value.
WhatsApp Chatbots
Strategy experience and analytical expertise combine to enable decision making and create value.
Live Chat Outsourcing
Strategy experience and analytical expertise combine to enable decision making and create value.
WhatsApp Chat
Strategy experience and analytical expertise combine to enable decision making and create value.
Email Support
Strategy experience and analytical expertise combine to enable decision making and create value.
Social Media
Strategy experience and analytical expertise combine to enable decision making and create value.
Customer Service
Outsourcing
Strategy experience and analytical expertise combine to enable decision making and create value.
Customer Support,
Technical
Strategy experience and analytical expertise combine to enable decision making and create value.
Customer Support,
Non Technical
Strategy experience and analytical expertise combine to enable decision making and create value.
Reception Outsourcing
services
Strategy experience and analytical expertise combine to enable decision making and create value.
Concierge Services
Outsourcing
Strategy experience and analytical expertise combine to enable decision making and create value.
Customer Attendents
Outsourcing
Strategy experience and analytical expertise combine to enable decision making and create value.
Order Processing Services
Strategy experience and analytical expertise combine to enable decision making and create value.
Billing and Invoicing Outsourcing
Strategy experience and analytical expertise combine to enable decision making and create value.
Accounts Receivables Outsourcing
Strategy experience and analytical expertise combine to enable decision making and create value.
Accounts Payables Outsourcing
Strategy experience and analytical expertise combine to enable decision making and create value.
Administrative Services
Strategy experience and analytical expertise combine to enable decision making and create value.
Digitisation Services
Strategy experience and analytical expertise combine to enable decision making and create value.
Delivery Management services
Strategy experience and analytical expertise combine to enable decision making and create value.
Data Entry Services
Strategy experience and analytical expertise combine to enable decision making and create value.
Data Management Services
Strategy experience and analytical expertise combine to enable decision making and create value.
Data Cleansing Services
Strategy experience and analytical expertise combine to enable decision making and create value.
Choose Your Best Plan
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
VIRTUAL
- Agents Allocation (Shared)
- Interactions Limit (250)
- Variable Charges (AED 5)
- Language Support (English, Arabic)
- Type of Interactions Calls, Emails, Chat, WhatsApp
- Reporting Frequency
- Call To Action, Call Forwarding
- SLA (80:20)
- UAE Landline Number (1)
- Team Lead (Shared)
- Quality Analyst (Shared)
- Operations Manager (Shared)
- Basic CRM
- Basic IVR
BASIC
- Agents Allocation (Shared)
- Interactions Limit (1000)
- Variable Charges (AED 5)
- Language Support (English, Arabic)
- Type of Interactions Calls, Emails, Chat, WhatsApp
- Reporting Frequency
- Call To Action, Call Forwarding
- SLA (80:20)
- UAE Landline Number (1)
- Team Lead (Shared)
- Quality Analyst (Shared)
- Operations Manager (Shared)
- Basic CRM
- Basic IVR
STANDARD
- Agents Allocation (Shared)
- Interactions Limit (2000)
- Variable Charges (AED 4)
- Language Support (English, Arabic)
- Type of Interactions Calls, Emails, Chat, WhatsApp
- Reporting Frequency
- Call To Action, Call Forwarding
- SLA (80:20)
- UAE Landline Number (1)
- Team Lead (Shared)
- Quality Analyst (Shared)
- Operations Manager (Shared)
- Basic CRM
- Basic IVR
ENTERPRISE
- Agents Allocation (Shared)
- Interactions Limit (3000)
- Variable Charges (AED 3)
- Language Support (English, Arabic)
- Type of Interactions Calls, Emails, Chat, WhatsApp
- Reporting Frequency
- Call To Action, Call Forwarding
- SLA (80:20)
- UAE Landline Number (1)
- Team Lead (Shared)
- Quality Analyst (Shared)
- Operations Manager (Shared)
- Basic CRM
- Basic IVR
PREMIUM
- Agents Allocation (Shared)
- Interactions Limit (5000)
- Variable Charges (AED 2)
- Language Support (English, Arabic)
- Type of Interactions Calls, Emails, Chat, WhatsApp
- Reporting Frequency
- Call To Action, Call Forwarding
- SLA (80:20)
- UAE Landline Number (1)
- Team Lead (Shared)
- Quality Analyst (Shared)
- Operations Manager (Shared)
- Basic CRM
- Basic IVR
Years of
Experience
trusted
clients
SUCCESSFULLY
PROJECTS
Million
Interaction
A Commitment for Excellence
FOUNDER OF IBT
Jai Mulani
Benefits of Outsourcing your Customer Interactions Needs to IBT!
High standards of professionalism, integrity. Establishment of close working relationships.
We do not have to be the best, we do have to give our best. Ability to learn. Multicultural competence and cross-border operability
A different way of thinking, both inside and outside the box. We do not have to be the best, we do have to give our best.
Get a Free Counsultancy Right Now!
How do you want to transform your business, and what are your goals? Let us know all so we can prepare a perfect technical Support transformation strategy for your business.
- Call Center Services
- Digital CX
- Front Office Services
- Back Office Services
Industies we serve as Call Center Solutions
We’ve designed a culture that allows our stewards to assimilate with our clients and bring the best of who we are to your business. Our culture drives our – and more importantly – your success.
Why Choose IBT to outsource your Technolgical needs?
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
99% Up-Time Gurantee
Certified Professionals
Pro-Acitve IT Support
Cost-Effective Solutions
Frequently Asked Questions for IT Outsourcing Services
What does an IT support team do?
We help companies generate real results today and build a strategy that will endure well into the future. Zikzag advanced manufacturing experts provide your company with deep experience in the aerospace.
How does the IT Support of IBT function in Dubai, UAE?
We help companies generate real results today and build a strategy that will endure well into the future. Zikzag advanced manufacturing experts provide your company with deep experience in the aerospace.
What is an IT Support Desk?
We help companies generate real results today and build a strategy that will endure well into the future. Zikzag advanced manufacturing experts provide your company with deep experience in the aerospace.
If I have questions, where can I find answers?
We help companies generate real results today and build a strategy that will endure well into the future. Zikzag advanced manufacturing experts provide your company with deep experience in the aerospace.
What happens to my data if I cancel?
We help companies generate real results today and build a strategy that will endure well into the future. Zikzag advanced manufacturing experts provide your company with deep experience in the aerospace.
What happens to my data if I cancel?
We help companies generate real results today and build a strategy that will endure well into the future. Zikzag advanced manufacturing experts provide your company with deep experience in the aerospace.
