Overview of IBT: No. 1 BPO Company in Middle East
IBT sets new benchmarks in business process outsourcing by fusing next-generation technology with deep sector expertise. For over sixteen years, our teams have empowered banks, retailers, government entities and global enterprises in the UAE and across the Middle East, delivering measurable growth and resilience.





about IBT
We Build Success With Every Partnership
At IBT, we don’t simply provide services, we merge digital innovation with business strategy. Our unique strength lies in the seamless integration of economic insights and advanced IT solutions. This dual approach ensures clients gain tailored consultancy and operational excellence, making us stand apart from our competition in every engagement.
IBT: No. 1 BPO Company in Middle East
160
+ Years of Experience
10000
+ trusted clients
13000
+ SUCCESSFULLY PROJECTS
20000
+ skilled Specialist
Our Mission
Partnerships are important so we're here to support you for the long term. We're never judgmental because we understand on a human level.
Our Vision
Partnerships are important so we're here to support you for the long term. We're never judgmental because we understand on a human level.
Our Values
Partnerships are important so we're here to support you for the long term. We're never judgmental because we understand on a human level.
Why Choose IBT?
- Consistently ranked as the No. 1 BPO company in the region.
- Proven track record with Fortune 500 and public sector leaders.
- 2000+ multilingual professionals delivering 24/7 support.
- Trusted for exceptional service, reflected in 97% customer satisfaction and 100M+ annual interactions.
Customer Experience Solutions
60
%
Technology Solutions
30
%
Staffing/Recruitment Services
10
%






IBT is not just a provider; we are the engine behind our clients’ transformation stories. Choose IBT to unlock best-in-class business consultancy and outsourced solutions across the Middle East.
testimonials
What People Say
“Working with ZikZag is always an absolute joy, both personally and professionally. Tommy is an amazing speaker; her experience, expertise and genuine passion for what she does is obvious in every word he says.”
Emmy Barton
client of company“Choosing online studies was the best way to do it – the internet is fast, cheap & popular and it’s easy to communicate in social media with native speakers her, for what she does is obvious in every word he says.”