WhatsApp Chatbot in Dubai, 24/7 Automate WhatsApp Support in UAE!

At IBT, we engineer WhatsApp Chatbots that serve as intelligent CX accelerators for enterprise brands. From automating 80% of inbound queries to enabling real-time, deliver personalized responses 24/7, multilingual support with agent escalation, our solutions are built for scale, security and personalization. Fully GDPR-compliant and tailored for complex customer lifecycles, IBT’s bots help Middle Eastern businesses convert conversations into outcomes – efficiently, consistently and around the clock.

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what we offer

IBT’s Whatsapp Chatbot Solutions, Conversational Support That Never Sleeps!

IBT helps businesses deliver round-the-clock, multilingual engagement with enterprise-grade chatbot solutions across WhatsApp, web and social. Our AI-powered communication suite automates up to 80% of queries, ensures seamless live agent handovers and enhances CX through consistent, personalized and GDPR-compliant interactions. Trusted by leading Middle East brands, we enable scalable, compliant support that boosts satisfaction, reduces costs and drives measurable business impact – without expanding your internal teams.

Call Center Outsourcing

Scale voice support with IBT’s multilingual call center outsourcing. We handle high-volume interactions with precision, empathy and SLAs that guarantee response time, compliance and CX outcomes across customer service, tech and retention journeys.

Complaint Management Services

Turn frustrations into loyalty. IBT’s complaint resolution framework blends AI-powered triaging with human empathy, delivering faster closures, proactive escalation and compliance - all while capturing insights to prevent future breakdowns.

Why Outsource

Why Outsource WhatsApp Chatbots Services to IBT in Dubai?

IBT: No 1 BPO Company in Middle East, provides end-to-end call center solutions to boost customer experiences. With over 16 years of experience, millions of calls handled and 2000+ professionals on our team, we deliver best in class service across all industries so your business can succeed in today’s competitive world. Our technology and data driven approach allows us to provide customized solutions that drive customer satisfaction & business growth.

100M+ Customer Interactions

97% Call Satisfaction Rate

8/10 Calls Solved on 1st Call

Why Opt for IBT’s Dubai-Based Solutions?

IBT, the No. 1 BPO in the Middle East, offers Dubai-based WhatsApp Chatbot solutions tailored to the region’s unique business needs. By leveraging our in-depth understanding of local culture, market dynamics and customer preferences, we provide highly personalized, efficient and compliant chatbot services. Maximize your customer experience with the power of AI while maintaining data privacy and security across the UAE and the GCC.

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160

Years of
Experience

10000

trusted
clients

13000

SUCCESSFULLY
PROJECTS

1000

Million
Interaction

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Benefits of IBT’s WhatsApp Chatbot Solutions

IBT’s WhatsApp chatbot services unlock multiple benefits for businesses. From enhanced customer satisfaction and reduced operational costs to providing 24/7 support and real-time engagement, our solution transforms the customer experience. The chatbot automates repetitive tasks, enables personalized communication at scale and ensures seamless agent handovers when needed. With our Dubai-based solutions, your business gains a competitive edge through innovative, reliable and secure chatbot technology.

Enhance Customer Experience

IBT’s WhatsApp chatbots provide an instant, consistent and personalized customer experience. By handling repetitive queries, bots free up agents to focus on more complex tasks, ensuring smooth and efficient customer interactions.

Multilingual Support

IBT’s WhatsApp chatbots support multiple languages, allowing businesses to connect with customers across regions. This multilingual capability ensures that businesses can provide seamless, personalized service to a global audience for customer engagement.

Drive Sales and Conversions

WhatsApp chatbots not only assist with customer support but also drive sales. Through automated product recommendations, order tracking and personalized offers, they enhance customer engagement and accelerate the purchase journey, helping conversion rates.

Boost Efficiency

Automating customer support with IBT’s WhatsApp chatbots streamlines operations. These bots are capable of handling high volumes of inquiries 24/7, which results in faster response times, reduced human error and an overall more efficient workflow.

Secure & Compliant Conversations

With IBT’s WhatsApp chatbots, all customer conversations are encrypted and GDPR-compliant. Our solution ensures that sensitive customer data remains protected, offering businesses peace of mind while maintaining high privacy standards in every interaction.

Automate Marketing Campaigns

IBT’s WhatsApp chatbots allow you to run automated marketing campaigns. From sending promotional messages to bulk updates and offers, chatbots ensure your marketing efforts reach the right customers at the right time, enhancing brand visibility and engagement.

what we offer

Tailored WhatsApp Chatbots for Every Industry

IBT’s WhatsApp chatbot solutions are custom-built for diverse industries across the Middle East. Whether it’s real-time support for eCommerce, appointment booking in healthcare, or multilingual assistance for travel and banking – our bots adapt to your sector’s unique needs. Deliver consistent, compliant, and context-aware conversations that drive results, improve operational efficiency, and elevate customer experiences at every stage of the journey.

Government

Multilingual, secure support with compliance-first workflows built for citizen engagement and public service efficiency.

Real Estate

We simplify lead handling, virtual support and onboarding for keeping property managers focused on closing deals, not admin.

Food & Beverages

Customer care outsourcing that boosts guest experience, order tracking and back-office accuracy, without eating into your margins.

Events & Exhibitions

Remote staffing, attendee support and ticketing operations handled end-to-end so your events run without hiccups.

Automobile

After-sales service, inbound queries and lead management made smooth, helping dealerships sell more, while we support behind the scenes.

Healthcare

HIPAA-compliant patient care, claims and virtual reception handled with sensitivity, speed and zero margin for error.

Hospitality

24/7 multilingual guest support, reservation help and feedback handling that upgrade guest experiences, even before check-in.

Consulting & Professional Services

Time tracking, helpdesk and task support that free up consultants to focus on what they do best.

Banking &
Fintech

We process KYC, manage secure data and deliver omnichannel customer care that builds trust with every click.

Education

From student admissions to inquiry handling, our BPO support boosts admin capacity and improves student satisfaction.

Insurance

Claims, verification and customer support services that reduce delays, improve turnaround and elevate policyholder confidence.

Retail

Omnichannel assistance, order tracking and product queries managed seamlessly - so your customers shop happy and return often.

Technology & Telecom

IT support, infrastructure monitoring and ticket resolution built for scale, uptime and service excellence.

FMCG

Inventory support, distributor coordination and customer helplines help manage volume and maintain service quality.

Entertainment

Fan support, subscription management and digital experience assistance improve audience engagement and retention.

Manufacturing

Vendor communication, order processing and remote helpdesk support boost operational flow and production efficiency.

Projects Done

Our Latest Projects

We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.

Order Errors For A Leading Food Chain 1000x600

Reducing Order Errors for a Leading Food Chain

Elevating Customer Care for a Top E-Commerce Brand

Building Loyalty and Retention for a Retail Group

Transforming Citizen Engagement 1000x600

Transforming Citizen Engagement for a Government Sector

IBT’s Whatsapp Chatbot Solutions FAQs

What types of queries can a WhatsApp chatbot handle for my business?

WhatsApp chatbots can manage a wide range of repetitive queries such as:

Order tracking and delivery updates
Appointment scheduling and confirmations
FAQs and product/service inquiries
Feedback collection and follow-ups

They also support escalation to live agents when needed, ensuring every customer query is addressed efficiently and promptly.

How does IBT ensure secure and compliant chatbot interactions?

IBT’s chatbots are fully GDPR-compliant with end-to-end encryption on all interactions.
- All data is securely processed and stored.
- Explicit user opt-in is enforced for engagement.
- Session windows are auto-managed for privacy.
Our systems follow the WhatsApp Business API’s strict security standards to ensure peace of mind for you and your customers.

Can WhatsApp chatbots support multiple languages?

Yes, IBT’s chatbots are multilingual by design. They understand and respond in Arabic, English and other regional languages, making them ideal for businesses with diverse audiences across the Middle East. Each language model is trained for cultural nuances, ensuring accuracy, tone and clarity - essential for delivering truly localized and effective customer experiences.

How do chatbots integrate with our CRM or backend systems?

IBT’s chatbots integrate seamlessly with your CRM, ERP, or custom backend systems via secure APIs. This allows real-time data retrieval, customer context awareness and automated updates. Whether it's syncing customer details, pulling order history, or updating support tickets, our bots operate as intelligent, always-on extensions of your core business operations.

What kind of ROI can I expect from chatbot automation?

Clients typically experience up to 50% reduction in support costs and a 35% boost in customer satisfaction. IBT’s chatbots handle up to 80% of routine queries autonomously, freeing up agents for complex tasks. The result is faster response times, reduced overheads and higher engagement - directly impacting your top line and bottom line.