PERFECT SOLUTION FOR YOUR COMPANY
Education Outsourcing Services
Trusted by Leading Education Institutions
Since 2009; IBT has partnered with leading names in education. From GEMS Education to Manipal University Dubai and the Mohamed Bin Zayed University of Artificial Intelligence. With 2000+ specialists handling over a million yearly student and parent interactions, we make sure institutions stay responsive, compliant and trusted. From admissions to career counseling, every process is handled with accuracy, speed and zero compromise on confidentiality. The outcome? Faculty keep teaching, students stay supported and parents remain confident in the institution.
IBT’s Customer Experience Services for Education Sector
In education, trust is earned one response at a time.IBT keeps institutions ahead of both: response SLAs hold above 98%, urgent student tickets are answered in under ten minutes and multilingual desks cover 100% of requests in Arabic, English, Urdu and Tagalog. With complaint resolution inside 24 hours and NPS climbing past 60.
Optimized Call Handling
When the phone rings, it’s rarely “just a question.” It might be a parent chasing a scholarship update or a student worried about an exam schedule. IBT’s 2000+ trained agents pick up within ten minutes on average, abandonment rates stay under 2%, and SLA compliance sits safely above 98%.
Admissions close inside 24 hours, course material requests reach students on time and parents get the answers they need without chasing. That steady rhythm builds confidence that institutions can’t afford to lose.
Efficient Complaint Management
Missed exam notices, delayed certificates, or errors in financial aid don’t just frustrate students, they make them doubt the system. IBT resolves over 95% of backlogs every week while keeping documentation accuracy at 99.9%.
Resolution SLA clears 98%+, graduation or certificate queries wrap in under 24 hours and confidentiality breaches stay at zero. For administrators, that means fewer fires to fight; for students, it means their concerns are closed, not left hanging.
Efficient Student Support
Students turn to email, chat, calls and etc medium when they need an answer they can trust on record. IBT routes with “99.5% accuracy, clears 88% of queries on the first reply” and holds response times within 24 hours.
Reaching out to counsellor guidance increases by 12%, reminder reduce no-shows by 15%. Instead of endless back and forth, students feel heard, parents see transparency and faculty can focus on teaching than connecting with the counsellor along with faculty support lines.
Effortless Attendance Management
IBT’s admissions lines transfers attendance slips to reduce paperwork faster than staff can clear it; IBT’s 2000+ agents clear almost 95% of that weekly backlog, accuracy is 99.9%.
Absence and attendance handling is 99.5%, escalations hit SLA 100% and seasonal peaks like admission weeks or exam periods stay at SLA 100%.
Accelerating Student Support
Paper slows down accommodation in educational institutes a lot: financial aid, certificates, even simple attendance tracking. IBT digitizes those flows with 100% accuracy and 24-hour turnaround.
Academic records stay traceable, deadlines and exam notifications hit with 100% accuracy and data breaches remain at zero. Students move faster through their journey, compliance checks are clean and staff can spend their hours supporting learners not flipping through files.
IBT’s Technology Services for Education Sector
In education, one missed deadline can cost a semester and one misplaced record can cost trust. IBT ensures portals, CRMs and communication systems don’t just stay live; They stay accurate, fast and compliant. With admission inquiries answered inside 24 hours, financial aid workflows at 99.5% accuracy and exam notifications hitting 100% delivery precision.
Seamless Educational IT Services
From admissions to graduation, IT gaps can halt entire academic cycles. IBT gets teams up and running in 48 hours, with 98% SLA and 99.9% document accuracy. Enrollment conversions go up +15%, pre-semester surges are 100% SLA and graduation/certificate queries close in under 24 hours.
Universities get smoother intakes, students move faster through approvals and regulators see spot on records every time.
24/7 IT Support Excellence
When a student portal freezes during scholarship submissions or a scheduling tool crashes the night before exams, it’s not just operations that get disrupted; it’s lives. IBT desks run 24/7, resolving urgent student tickets in under 10 minutes and most queries on first response.
Attendance accuracy is 99.5%, parent query SLA is above 98% and multilingual desks are 100% SLA in Arabic, English, Urdu and Tagalog. Students feel heard, parents are reassured and faculty can keep classes on track.
Seamless Remote IT Solutions
Institutions can’t afford to wait for onsite support when results day or registration week is live; IBT resolves most issues remotely, “keeping SLA above 98% and escalating critical cases at 100%.” Confidentiality breaches remain at zero, exam notifications land with 100% accuracy and course material delivery never slips.
Whether it’s online grading or scholarship results, systems keep moving without students noticing the strain.
Compliance-Ready Solutions
Education leaders don’t need generic IT blueprints; they need roadmaps tested with institutions like SAP, Oracle and GEMS Education. IBT consultants surface hidden risks in admissions flows, aid disbursements and alumni systems. Email-to-counselor conversions lift “12%, disputes close inside 98% SLA, and retention improves +10% through better engagement systems”.
Students get quicker decisions, institutions save reputational capital and regulators see compliance baked in.
Flawless IT Records
One missed exam update, one misfiled aid record, and credibility is on the line. IBT’s audit teams go beyond box-ticking, stress-testing CRMs, portals and data trails against UAE and international frameworks.
Uptime reporting stays transparent at “100%, complaint resolution clears under 24 hours, and scholarship accuracy locks at 99.5%.” By the time audits arrive, institutions already have answers in hand, not excuses.
IBT’s Staffing Services for Education Sector
IBT places specialists across IT, finance, HR, call centers and offices: Keeping accuracy near 99.9%, escalations hitting SLA 100% and student-facing operations steady. We have over 2000 trained staff already powering GEMS Education, Manipal University Dubai and Mohamed Bin Zayed University of AI. We scale teams without slowing down the academic pace.
Precision IT Staffing
Attendance handling at 99.5%, seasonal spikes like admissions or graduations at SLA 100%, alumni certificate queries within 24 hours. Offices run smoothly, administrators are focused, students never feel the drag of paper delays.
That means classes run, parents don’t panic and regulators see records they can trust.
Flawless Finance Operations
One mistake in a scholarship file or pre-authorization handover can cost both money and credibility. IBT’s finance teams keep records 99.5% accurate, disputes close inside 98% SLA, and aid disbursements stay error-free.
Claims and reimbursements move faster, students don’t chase paperwork and institutions keep their reputation for fairness intact.
Seamless HR Support
When intakes surge or events like Expo City collaborations require staff to scale up, IBT keeps HR processes tight. Onboarding SLA above 98%, payroll compliant, booking reminders above 95%. Escalations into service advisors at 100%.
Faculty focus on teaching, staff records clean, institutions avoid compliance issues that could raise flags later.
Reliable Call Support
Admissions week or results day, phones don’t stop ringing. IBT’s multilingual teams answer in under 10 minutes on average, SLA compliance sits at 100% and abandonment remains under 2%.
Whether it’s a parent’s urgent query or a student’s certificate request, calls close inside 24 hours. That consistency builds confidence across the institution, from parents to deans.
Effortless Admin Management
Behind every classroom sits a desk piled with files: Transfers, exam records, consent forms. IBT clears close to 95% of those weekly backlogs with filing accuracy at 99.9%. Attendance handling 99.5%, seasonal surges like admissions or graduations SLA 100%, alumni certificate queries within 24 hours.
Offices run smoothly, administrators focused, students never feel the drag of paper delays.
Industries Served By IBT
With hands-on domain expertise and ready-to-go operational SOPs, IBT helps 15+ industries streamline their BPO needs.
Projects Done by IBT across the Globe
We go beyond the geographies of our excellence centers to serve clients all across the world.
IBT’s Education Outsourcing FAQs
How does IBT support institutions during high-volume admission periods?
IBT assigns dedicated teams for admissions, leveraging automations and advanced CRM systems so application inquiries are answered within 24 hours, documentation accuracy remains near perfect and seasonal spikes, such as admission or exam weeks - never result in bottlenecks or delays. This lets schools scale application volume while maintaining responsive engagement and compliance with all enrollment protocols.
How does IBT guarantee privacy and security for sensitive student and parent information?
Can IBT tailor technology solutions for both online and campus-based learning environments?
Absolutely. IBT’s IT specialists manage everything from live grading systems to remote exam delivery and on-campus scheduling tools. Our staff ensures uptime at 100%, escalates issues at SLA 100% and customizes solutions to fit each institution’s mix of digital and face-to-face learning, so faculty, students and parents encounter seamless academic experiences.
How does student support outsourcing improve engagement and retention for colleges and universities?
IBT’s omnichannel student support covers email, calls, web chat and WhatsApp - with over 88% first-contact resolution and counselor engagement up by 12%. Automated reminders and multilingual agents mean fewer missed appointments and greater continuity, ensuring students receive guidance when needed and institutions see improved retention metrics.
What role does IBT play in handling emergency communication and academic notifications?
Critical notifications, exam updates, schedule changes, emergency closings - are managed with 100% accuracy and immediate distribution. IBT’s support desks are ready 24/7, minimizing risk of missed messages and allowing institutions to maintain trust and clarity during high-pressure or sensitive communication scenarios.
How does IBT drive operational efficiency in back-office education administration?
From digitizing records to automating consent forms and payroll cycles, IBT clears over 95% of weekly admin backlogs and keeps file accuracy near 99.9%. As a result, schools avoid operational drag, regulators see clean compliance and academic staff can focus on teaching rather than paperwork or repetitive admin.
What solutions does IBT offer to streamline career services and alumni engagement initiatives?
IBT builds customized engagement platforms that automate counseling appointments, alumni updates and job search support. Email-to-career counselor conversions increase, alumni certificate and transcript requests are resolved inside 24 hours and campaign-driven outreach can be managed without in-house staffing strain - driving stronger graduate outcomes and lifelong institutional loyalty.
