PERFECT SOLUTION FOR YOUR COMPANY
Healthcare Outsourcing Services
Trusted by Leading Health Networks
Since 2009; IBT has been embedded in the region’s healthcare ecosystem; Supporting hospitals, clinics and medical centers across the UAE and Middle East. With 2000+ staff handling over a million patient interactions each year, we take care of the details: appointment scheduling, insurance handovers, discharge coordination and compliance with HIPAA/GDPR. The outcome? Providers stay focused on patients, while back-end operations never miss a beat.
IBT’s Customer Experience Services for Healthcare Sector
Optimized Call Handling
Every call matters in healthcare; It could be a new appointment, a lab result, or a critical insurance pre-authorization. IBT’s multilingual agents answer in under ten minutes, with call abandonment holding below 2%.
Urgent queries route in less than five minutes, “escalation SLA stays at 98%+ and discharge coordination never stalls.” Patients feel heard right away and hospitals know no case slips through the cracks.
Efficient Complaint Management
A missed referral, a delayed insurance approval, or a lost lab report doesn’t just frustrate patients; It puts compliance on the line. IBT clears almost 95% of backlogs weekly with documentation accuracy at 99.9%.
Complaints close inside 24 hours, escalations never miss SLA, and records remain audit-ready at 100%. Hospitals avoid penalties, patients rebuild trust and regulators see transparent trails.
Call Services for Doctor's
Patients still lean on call, chat or email; Whether it’s to confirm a doctor appointment, receive a viability updates, or get doctor’s speciality concerns. IBT keeps routing accuracy sharp at 99.5% and resolves over 88% of cases on the first reply.
Replies don’t drag past 24 hours, patient CSAT stays at 90%+ and NPS climbs above 60. The result? Patients feel informed; Not ignored.
Proven Call Inquiry for Insurance
Hospitals don’t grind to a halt because of doctors or nurses; It’s usually the paperwork that piles insurance claims. Whether its insurance slips or referral notes stacks, eating into staff time that should be easy for patients to claim faster.
IBT takes that load off, clearing close to 95% of insurance admin backlogs each week while keeping filings 99.9% accurate. Compliance escalations meet SLA at 100%, seasonal surges hold steady at SLA 100% and the coordination flows at 98%+. The effect? Clinics move faster and patients never feel the delay that starts behind a desk.Hassel-Free Emergency Call
In healthcare, every hour spent digging through paper files is an hour patients don’t get back. IBT’s emergency lines for hospitals and medical institutes converts those paper-heavy workflows into secure, digital trails; Delivered with 100% accuracy and turnaround inside 24 hours.
Pre-authorization logs stay traceable, confidentiality breaches remain at 0% and appointment reminders cut no-shows by 15%. The outcome isn’t just faster approvals and cleaner audits; it’s a care journey that feels seamless to the patient, instead of stuck in stacks of paper.
IBT’s Technology Services for Healthcare Sector
In healthcare, a few seconds can change an outcome. Systems can’t just run fast; They have to run clean, accurate and secure. IBT keeps clinical workflows steady, records airtight and compliance bulletproof, so doctors, nurses and administrators can focus on patients instead of firefighting IT issues.
Seamless Healthcare IT Services
Appointments, referrals, and insurance approvals don’t leave room for downtime. IBT scales teams within 48 hours, holding SLA compliance above 98% and documentation accuracy at 99.9%.
Pre-authorization requests flow through at 99.5% precision, even during flu season surges where SLA stability stays at 100%. For hospitals, that means less waiting, fewer disputes and smoother audits.
24/7 IT Support Excellence
When a patient scheduling system lags, the ripple hits everyone; Font desk, doctors, and patients waiting in line. IBT’s round-the-clock desks respond to urgent tickets in under five minutes: Resolving most on the first touch.
Appointment scheduling stays 99.7% accurate, follow-ups complete 95%+, and multilingual agents keep SLA at 100%. Clinics stay in rhythm and patients feel cared for without delay.
Seamless Remote IT Solutions
Onsite IT isn’t always fast enough when an EHR or pharmacy system freezes. IBT clears most disruptions remotely, “holding 98%+ SLA compliance while escalating critical issues without a miss”.
Data privacy breaches sit at zero, urgent cases route instantly and downtime barely registers. From discharge coordination to referral handovers; Hospitals stay operational and patients don’t see the cracks.
Compliance-Ready Solutions
Playbooks don’t cut it in regulated healthcare. IBT’s consultants bring lessons from 1,000+ projects, digging into hidden risks in scheduling flows, billing systems and referral chains. Disputes close under “SLA 98%, email-to-call conversions rise by 22%, and compliance trails stay watertight.”
Providers gain faster cycles, patients get clarity and auditors find records ready instead of questionable.
Flawless IT Records
Regulators don’t forgive gaps in patient records, pre-authorizations, or discharge slips. IBT audits go beyond box-ticking; We stress-test systems against HIPAA, GDPR and UAE frameworks.
Uptime reporting stays at 100%, complaints clear in under 24 hours and pre-authorization accuracy locks in at 99.5%. By the time an audit lands, hospitals already have the answers in hand.
IBT’s Staffing Services for Healthcare Sector
From IT desks to finance teams, from front-desk call centers to back-office staff, every role is tied to patient outcomes and compliance. With over 16 years in the region, 2000+ employees and 1000+ projects delivered, IBT ensures staffing models that scale quickly, hold 98%+ SLA compliance and never compromise on accuracy or care standards.
Precision IT Staffing
When a hospital’s EHR freezes or a pharmacy tracker lags, it isn’t just an IT glitch; It delays care. That’s why IBT places certified healthcare IT specialists on-site or remote within 48 hours. With 98%+ SLA compliance, records stay accessible, downtime barely registers & urgent escalations never slip past 100% resolution.
Accuracy in documentation stays at 99.9% and patient privacy breaches remain at zero. For doctors and nurses it feels seamless; for administrators it’s audit-proof; and for patients it means care without interruptions.
Flawless Finance Operations
Insurance approvals and pre-authorizations are the pressure points of healthcare. One missed detail can stall treatment, frustrate families or trigger regulator audits. IBT’s finance teams keep handovers precise; 99.5%+ accuracy in every claim while dispute resolution clears under 98% SLA.
Trade-ins & reimbursements close within a day, billing trails remain transparent & compliance records stay watertight. Patients move through approvals faster, providers avoid revenue leaks and regulators find finance systems they can trust without extra scrutiny.
Seamless HR Support
Healthcare scales in waves: Seasonal surges, new facility launches or recall campaigns. IBT’s HR staffing keeps onboarding 98%+ SLA compliant, documentation 100% accurate and payroll cycles free of compliance slips.
Follow-up reminders stay above 95%, escalations hit service advisors at 100% and staff transitions flow without gaps. Hospitals avoid regulator heat, employees stay supported and patients never feel the pressure behind the scenes.
Reliable Call Support
Every patient call can mean reassurance, urgency or escalation. IBT’s 2000+ multilingual agents handle calls in Arabic, English, Urdu and Tagalog with SLA adherence above 98%. First responses land under 5 minutes, abandonment sits below 2% and urgent escalations never miss the 100% mark.
From appointment bookings to post-discharge checks, patients feel cared for while providers protect trust and brand reputation.
Effortless Admin Management
Every admission creates a paper trail: Consent forms, insurance slips, referrals and discharge summaries that can drown a hospital office. IBT takes that load off; Clearing 95% of backlogs weekly and maintaining 99.9% accuracy in filing. Compliance escalations are handled within, “100% SLA, seasonal surges hold steady without disruption and referral or discharge coordination completes at 98%”.
The outcome: smoother office operations, clinical staff free from clerical bottlenecks and patients who never feel the drag of paperwork slowing their care.
Industries Served By IBT
Projects Done by IBT across the Globe
We go beyond the geographies of our excellence centers to serve clients all across the world.
IBT’s Healthcare Outsourcing FAQs
How does IBT maintain accuracy and compliance when handling sensitive healthcare data?
IBT integrates HIPAA, GDPR, and UAE regulations into all healthcare workflows, ensuring 99.9% documentation accuracy and zero data breaches. Our secure, audit-ready systems allow providers to focus on patient care while entrusting stringent compliance management to our expertly trained teams across 1,000+ projects.
What technology solutions does IBT provide to ensure uninterrupted healthcare operations?
IBT’s teams safeguard 24/7 uptime for EHR, scheduling, and pharmacy systems with 98%+ SLA adherence. Remote IT support resolves 98%+ incidents quickly, while consultants optimize claim lifecycles and billing workflows for higher first-contact resolution and regulatory resilience, ensuring clinical operations remain seamless and patient-focused
How does outsourcing improve patient experience and communication in healthcare?
With multilingual support covering Arabic, English, Urdu and Tagalog, IBT responds to all patient inquiries in under 5 minutes. Our call centers achieve 85%+ first-contact resolution, with complaint escalations hitting 100% SLA. Patients receive timely, clear updates that build trust and contribute to CSAT scores above 90%.
How does IBT’s staffing approach adapt to fluctuations in healthcare demand?
Our healthcare staffing swiftly scales up to meet seasonal surges, facility expansions, or recall campaigns with SLA stability above 98%. Trained professionals seamlessly handle front desk, finance, HR and back-office roles, reducing compliance risks and administrative delays while supporting continuity of care and operational excellence.
What benefits do healthcare providers gain from outsourcing complaint and referral management?
IBT clears 95%+ of complaint backlogs every week with 99.9% accuracy and closes escalations within 24 hours. Transparent, timely resolution prevents regulatory penalties and maintains patient confidence, ensuring healthcare organizations uphold their duty of care while improving operational efficiency and reputation.
Can IBT support faster insurance pre-authorizations and claims processing?
Absolutely. IBT handles insurance inquiries and pre-authorizations with 99.9% accuracy, clearing backlogs at 95% weekly and maintaining 100% SLA compliance. Faster claims and approvals lessen patient wait times, reduce administrative overhead and improve revenue cycle efficiency for hospitals and clinics.
