IT Services in Dubai, 16+ Years of UAE IT Solutions Offering!
We’ve seen it – servers go down at 3AM, updates stall mid-deployment, or no one’s around when the system crashes. That’s why over 1,000 businesses (from UAE ministries to global brands) trust us with their IT infrastructure. With 16+ years in the trenches and 1M+ IT issues handled yearly, our outsourcing isn’t reactive – it’s built to prevent the mess before it starts. Full SLA coverage, 24/7 eyes on and no chasing down vendors when something breaks. We just handle it.
Trusted by the top enterprises
Tailored IT Services Offered by IBT
We don’t do cookie-cutter packages. Every IT environments got its own quirks, pressures, dependencies – so we build around that. Our clients (from fast-scaling startups to Fortune 500s) rely on us for outsourcing setups that are lean, stable and just work. Whether you’re running on a hybrid cloud mess or juggling old infrastructure, we keep it together – quietly, securely and always within SLA.
IBT’s Focus as Leading IT Outsourcing Company
Since 2009, we’ve helped thousands of UAE businesses – from ministries to multinationals – offload IT pressure and gain control. Our core strength? Solving technical chaos with scale, speed and the right people. With 2,000+ experts, 1,000+ projects delivered and over a million interactions resolved annually, IBT isn’t just another IT outsourcing company. We’re the team that makes your tech problems disappear.
99% Up-Time Gurantee
Downtime costs more than money - it kills trust. Our 99% uptime guarantee ensures your infrastructure stays stable, monitored and fully supported, even during peak demand. Always-on, always accountable.
Certified Professionals
Pro-Acitve IT Support
Cost-Effective Solutions
Our cost-effective IT outsourcing solutions help clients reduce IT operational costs by up to 25%. Predictable billing, lean deployment and zero overhead waste - because saving time isn’t enough if it doesn’t save budget too.
Industies we serve as Technology Solutions
We support key sectors across the UAE – including healthcare, finance, public services, retail and logistics – with SLA-aligned IT solutions tailored for risk, scale and security.
Opt Dubai-based IT Services from IBT
We’ve supported over 1000 UAE businesses with locally deployed IT infrastructure – on-prem, cloud and hybrid models – all aligned with Dubai’s compliance and data residency expectations. From SMBs to Dubai-based ministries, our in-region teams have executed IT outsourcing projects across sectors, cutting downtime and delivering 99%+ uptime. With engineers nearby and native-language support on-call, we solve faster – without the timezone pain or outsourced guesswork.
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Benefits of Outsourcing IT Needs
We help clients cut OPEX, reduce downtime and gain operational clarity through structured IT outsourcing. With real-time reporting, certified professionals and SLA-based delivery – your systems stay reliable, secure and ready to scale without draining internal resources.
Enterprise-Ready Support That Scales
Our IT outsourcing services adapt to businesses of every size. We support 10 to 10,000+ endpoints, across hybrid cloud, on-prem infrastructure and remote devices - ensuring system stability and reliable uptime through real-time performance tracking and issue prevention.
Reduced IT Operating Costs
Multi-Vendor Technology Stack Support
IBT’s Dubai IT outsourcing supports complex tech environments - from AWS and Azure to Cisco, VMware and Fortinet. Our team handles versioning, patches, system conflicts and legacy integrations - keeping everything working together.
Proven Compliance & Security Frameworks
From ISO 27001 readiness to endpoint-level access control, we help clients meet strict compliance standards. Our outsourced IT services includes patch automation, encrypted backups and layered cybersecurity - built to satisfy auditors, regulators and even the most cautious enterprise risk teams.
Localized Expertise With Regional Delivery
From JLT to Abu Dhabi, our bilingual support teams operate on your timezone. We resolve IT tickets faster using regional infrastructure, on-site assistance and culturally attuned workflows - built to deliver real responsiveness where offshore providers usually lag behind.
Transparent, SLA-Based Operations
Every IT function we deliver is measured - response time, resolution speed, user satisfaction and uptime. You get full visibility into our SLA metrics through live dashboards and regular reports, so you never wonder where time or budget goes.
Our Latest Projects
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
Your IT Outsourcing Support Needs!
Frequently Asked Questions for IT Outsourcing Services
What’s included in IBT’s managed IT support services?
We manage over 1M+ IT interactions every year across 1,000+ projects - so we’ve seen almost every tech fire drill out there. Our managed support covers 24/7 helpdesk, software patching, endpoint control, vendor coordination and usage analytics. It’s proactive - not reactive. Issues get resolved before anyone logs a ticket. That’s how we’ve kept our SLA compliance at 98%.
How does IBT manage remote infrastructure across enterprise workloads?
With 99.9% uptime and live monitoring across UAE and GCC, we manage hybrid and multi-cloud environments with speed and zero chaos. Our teams oversee data centers, VPNs, server uptime, backup health and cross-region workflows using RMM dashboards. If something’s off - we’re already working on it. That’s why hundreds of clients don’t worry about “downtime” anymore.
What cybersecurity layers are included in your IT outsourcing service?
Every client gets a built-in security stack, tailored to their industry:
● ISO 27001 controls + compliance tracking
● EDR tools across all endpoints
● VPN + firewall configuration
● Encrypted, monitored backups
● MFA across admin tools
This setup keeps our government and finance clients safe - and ahead of threat curves most firms never even see coming.
Can IBT customize the IT helpdesk to fit enterprise SLA needs?
Yes - and we’ve done it for 2000+ clients in UAE alone. You get helpdesk SLAs mapped to business impact, real-time ticket tracking, internal escalation logic and post-resolution feedback workflows. Our agents solve 80% of issues without passing the ticket around. It’s your helpdesk, your rules - we just build the structure so it works.
What kind of ROI do clients get from IBT’s IT outsourcing?
On average, businesses save 20–25% in OPEX. But savings aren’t just in money - they’re in time, too:
- 50% fewer incidents
- 30–40% faster resolutions
- Fewer vendors to manage
- Less in-house strain
- Better audit trails
You don’t just outsource IT - you reclaim hours, uptime and control.
