Outsource IT Support Services in Dubai
IBT, Dubai’s leading IT support company – we’re the team of 2,000+ certified professionals supporting businesses in Dubai and across the UAE trust.
From resolving 10M+ tickets yearly to serving UAE’s & Dubai’s Government Ministries, Banks and Fortune 500s, we deliver SLA-backed support that prevents downtime before it hits. With 1M+/year IT error resolutions and 99.9% uptime, your IT systems never slows you down.
Trusted by the top enterprises
Tailored IT Support Services Offered by IBT
Every business in Dubai, UAE’s outsourcing IT support need is unique so we don’t offer one size fits all support, we build around your actual IT environment and business day since 16+ years and we’ve served more than 1,000 UAE enterprises from finance to government while logging over 10 million support events yearly, cutting downtime and keeping IT predictable so your people don’t waste time on tech.
IBT’s Focus as Leading Dubai IT Support Company in UAE!
Since 2009, we’ve managed over 1,000 projects in UAE, helping enterprises, banks, ministries stay online, resolve tech faster and reduce overhead with smart support.
99% Up-Time Gurantee
Certified Professionals
Proactive IT Resolution
Cost-Effective Solutions
Industries We Serve as an Outsourced IT Partner
We’ve handled retail IT support breakdowns in Dubai Mall, solved server issues for logistics firms in Jebel Ali, helped banks comply with audits and supported healthcare teams across UAE hospitals. Whether you run a media agency in DIFC or a shipping firm in Sharjah, our support systems are already mapped to your world and your goals.
Opt Dubai Based IT Support Outsourcing from IBT
From our Barsha Heights office, we support over 1000 businesses across Dubai and UAE, often delivering same-day on-site service. We’ve helped local banks upgrade security, assisted government offices with multi-site connectivity and solved IT problems for healthcare chains in minutes. Our presence here, with bilingual engineers and native infrastructure knowledge, means we get to you faster and fix smarter.
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Benefits of Outsourcing IT Support to IBT
Our clients save time, cut IT spend and get faster resolutions that directly impact their bottom line. With 1,000+ active IT support projects across the UAE, we’ve seen how tailored tech support fixes not just problems, but entire business bottlenecks. From uptime gains to SLA-backed trust, our approach builds long-term operational resilience. This isn’t basic support, this is strategic IT enablement for scaling businesses.
Enterprise-Ready Support That Scales
Whether it’s 20 or 2,000 endpoints, we handle it all using a structured IT support workflow. Get multi-location IT services, hybrid cloud coverage and infrastructure diagnostics that prevent downtime. The support grows as you do, without hitting speed bumps.
Reduced IT Operating Costs
Clients save up to 25% on yearly IT expenses with us, thanks to flat-rate pricing, fewer escalations and less firefighting. You spend less time managing vendors, licenses, or outages and more time growing your business operations.
Multi-Vendor Technology Stack Support
Proven Compliance & Security Frameworks
We harden your network through strict compliance checklists, ISO-based protocols and cybersecurity policies made for UAE regulations. From server audits to access control, our outsourced IT support reduces vulnerabilities that usually stay hidden until it’s too late.
Localized Expertise With Regional Delivery
From Abu Dhabi’s hospitals to Sharjah’s logistics hubs, our engineers work on your timezone and turf. Bilingual support, cultural awareness and same-day response help you avoid common delays most offshore IT support teams can’t solve fast.
Transparent, SLA-Based Operations
Every ticket has a timer, every fix has a report. Through live dashboards, we give you real-time access to our SLA metrics. No black boxes, just visibility into how fast, how well and how consistently your IT issues are solved.
Our Latest Projects
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
Your IT Support Needs!
IBT’s IT Support Outsourcing FAQs
What’s included in IBT’s managed IT support services?
We manage over 1,000 projects yearly across UAE with our outsourced IT support services, covering helpdesk, endpoint support, patching, vendor coordination and analytics - issues are often resolved before a ticket is raised, keeping SLA compliance close to 99 percent and downtime to a minimum.
How fast does IBT respond to IT issues?
Our average response time is under fifteen minutes - yes for real in Dubai/UAE time zones. You get real-time alerts through dashboards, automated initial diagnostics, and escalation protocols; that translates to faster resolutions and user satisfaction above ninety percent.
What does 24/7remote support include?
• Encrypted remote desktop access for diagnostics and fixes
• Automated alerts that pre-empt performance drops or security incidents
We fix remote IT issues on-demand, often resolving them before you even notice, so your systems stay stable without waiting for onsite staff.
Can IBT support multi-cloud and hybrid environments?
Yes, we support AWS, Azure, VMware, local data center infra and hybrid combinations - our IT consulting and remote infrastructure management services cover migrations, VPN setups, network monitoring and uptime assurance, all fully managed via a single SLA-based support model.
What kind of ROI can businesses expect?
Most clients save up to 25 percent on IT OPEX, cut incident rates by 50 percent and improve resolution times by thirty to forty percent. That means less firefighting, more uptime and clear cost predictability each month, especially useful for SMEs and large enterprises in Dubai and UAE.
