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Call Answering Services in Dubai, 24/7 Call Support - IBT!

IBT’s call answering services in Dubai are not a pitch, they’re proof. Since 2009 we’ve answered more than ten million customer calls across hospitals, banks, airlines, even government hotlines. With over 2,000 multilingual agents active around the clock, 365 days, UAE businesses stay connected, never missing a call, never leaving a client hanging.

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what we offer

Tailored Call Answering Support Services Offered by IBT!

Picking up a ringing phone is easy. Representing your brand on that call isn’t. That’s where IBT comes in. With 16+ years delivering call answering services in Dubai, Abu Dhabi and Sharjah, we’ve built workflows that combine CRM tools, multilingual reception and SLA-backed response. From a Sharjah hospital booking desk to an Abu Dhabi government hotline, every call is logged, answered and handled with the same care as if it were our own.

Why Outsource

IBT’s Focus as Leading Call Answering Company in Dubai!

We’ve been on the other end of the line for UAE businesses since 2009. In that time, our team has handled more than ten million calls – from urgent hospital switchboards to high-value real estate inquiries. Clients stick with us because calls are answered quickly, handled well, and resolved the first time. Our record? 97% caller satisfaction and SLA compliance above 99%, year after year.

100M+ Customer Interactions

97% Call Satisfaction Rate

8/10 Calls Solved on 1st Call

Opt for Dubai Based Call Answering Services from IBT

Dubai isn’t just where we work. It’s where we know the pulse of the market – the rush before Eid sales, the calm after office hours, the pressure when a flight is delayed. With over a thousand trained agents, operating 24/7, we pick up when others can’t. Every call is answered, routed and resolved, whether it’s 9 a.m. in Deira or midnight in Abu Dhabi.
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Benefits of Outsourcing Call Answering Support Services to IBT!

IBT’s call answering services in Dubai combine local insight with proven scale. We run 24/7 reception, CRM integration and SLA tracking so businesses in Abu Dhabi, Sharjah and across the UAE stay reachable. Our 2,000 plus multilingual agents, real time analytics and industry scripts mean callers get relevant help fast, reducing repeat contacts and boosting customer loyalty.

SLA-Backed Call Handling

We set clear SLAs for answer time, hold limits and escalation. Performance is tracked live with call monitoring and quality checks. Clients get regular reports and transparent metrics so leadership can see service health and act on issues quickly.

24/7 Call Answering Services

IBT’s 24/7 call answering services in Dubai keep lines open all day and night. We field inbound calls, route them fast, log interactions and escalate according to SLA. That means no missed lead and prompt customer care whenever needed.

CRM-Integrated Management

Calls are logged into CRM in real time, creating tickets and context for follow up. No lost history, no duplicated work. Agents see customer records while on the line which speeds resolution and gives your teams better data for decisions.

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Industry Specialised Answering

Our teams follow industry scripts and compliance. Healthcare calls use confidentiality checks; banking calls need verification; retailers want order lookups fast. We adapt tone and process so every sector gets tailored call handling that respects rules.

Multilingual Call Support

Our agents speak Arabic, English, Hindi, Urdu and more. That helps Dubai, Abu Dhabi and Sharjah businesses reduce miscommunication. Calls feel local, not outsourced. Customers hear familiar language, agents resolve faster.

Scalable Call Capacity

When campaigns spike or during seasonal sales, we ramp agents fast. Workforce tools, temporary seats and quick onboarding raise capacity in hours. You avoid long recruitment cycles and still meet SLAs, keeping callers happy and business running.

what we offer

Industries We Serve for Call Answering Outsourcing Services

IBT delivers call answering solutions designed for the UAE’s most demanding sectors. From urgent medical inquiries in Sharjah to high-value real estate leads in Dubai and time-critical banking verifications in Abu Dhabi, our multilingual agents and sector-specific workflows keep every interaction professional, accurate and on-brand – 24/7, 365 days.

Projects Done

Our Latest Projects

We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.

IBT’s Call Answering Services FAQs

How does outsourcing call answering to IBT improve customer satisfaction?

When calls get missed, customers usually don’t wait - they move on. IBT's Dubai call answering team keeps the lines open 24/7 so someone always picks up. This isn’t just speed; it’s consistency. Businesses across UAE see higher repeat customers simply because every call is acknowledged, even during the busiest hours.

Why is multilingual call answering critical in the UAE market?

In a single morning, you might have Arabic speakers from Abu Dhabi, English-speaking expats in Dubai and Hindi or Urdu calls from suppliers. A one-language approach loses opportunities. IBT pairs callers with agents fluent in their tongue, making the exchange smoother, warmer and far less likely to end in frustration.

How are urgent calls handled differently from general enquiries?

Our systems don’t just queue calls - they sort them. A medical emergency from Sharjah won’t sit behind an account query from Dubai. Intelligent routing directs the right type of call to the right trained agent, immediately. It’s a small change in process that makes a large difference to response times.

Can call answering integrate with my company’s CRM tools?

Yes; And it’s seamless. Every call - whether the first or fiftieth, is logged with details in your CRM so the history’s right there when you need it. No digging through notes, no missing context. Your sales or service team can pick up where we left off without skipping a beat.

How does IBT maintain service quality across thousands of calls?

It’s not magic; it’s a habit. Calls are monitored live, agents are coached and customer feedback isn’t ignored - it’s acted on. A delivery confirmation in Dubai or a bank verification in Abu Dhabi gets the same careful tone. Over time, that’s what builds trust and a steady reputation.

Your Call Answering Needs!

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