Call Center Leasing Dubai | Dedicated Teams & Cloud Infrastructure
IBT has been leasing fully managed call centers in Dubai and across the UAE for well over 16 years now. We’ve grown from a handful of desks to more than 2,000 trained agents, each working on PCI-compliant systems and processes. Our teams handle high-volume customer interactions every day, making sure clients get quicker responses, cleaner workflows and measurable cost savings without going through the pain of setting up an in-house facility from scratch.
Trusted by the top enterprises
Tailored Call Center Leasing Services Offered by IBT
IBT’s call center leasing solutions in Dubai are built for speed, scale and security. With 16+ years in the UAE, 2,000+ trained agents, PCI compliant cloud systems and 97% caller satisfaction, we let businesses outsource call center leasing without heavy capex. Local teams, rapid deployment, SLA-driven operations, practical not theoretical, ready for your busiest season.
IBT’s Focus as Leading Call Center Leasing Company in Dubai!
We’ve been doing this work since 2009, and in that time we’ve seen every kind of call center setup you can imagine. IBT’s leased call center services in Dubai are SLA-driven, PCI-compliant, and built for both steady and high-demand situations. Our teams handle more than ten million customer interactions a year, keep satisfaction scores hovering at 97%, and solve the majority of calls – eight out of ten – on the very first contact. With a mix of multilingual agents, local market experience and cloud-based infrastructure, we give you the people and the tech to keep operations running without stress.
100M+ Customer Interactions
97% Call Satisfaction Rate
8/10 Calls Solved on 1st Call
Opt Dubai Based Call Center Leasing Services from IBT
We’re not just a name on a list of Dubai call center leasing providers. IBT has been here long enough – over sixteen years – to see how the local market actually works. We’ve helped a family-run retail shop cope with their first online rush, and we’ve backed national banking teams during unexpected service spikes. That experience means our leased call center setups aren’t built in a vacuum; they’re shaped by real-world challenges, seasonal quirks and the multilingual touch that UAE customers respond to.
Years of
Experience
trusted
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Million
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Benefits of Outsourcing Call Center Leasing to IBT
Working with IBT for call center leasing isn’t just about taking over the tech and staff side of things. You get local expertise, PCI-compliant systems and agents who can step into your brand voice without missing a beat. With our mix of secure telecom lines, cloud infrastructure and Dubai-based management. We help you control costs, respond to sudden changes and keep your service performance ahead of target.
Cost Savings Solution
Local Market Insight
Being here in Dubai means we get the subtleties - the way greetings change in Ramadan, which language choices feel warmer and when customers prefer a call over a message. Add global-level processes on top and the experience works for locals and expats alike.
24/7 Omnichannel Support
A customer might send a WhatsApp at midnight, call during their lunch break, or drop an email over the weekend. We’re ready for all of it. Around-the-clock coverage means they never feel “left hanging” and your brand stays consistently present.
Scalable Teams
Some months are calm, others? A whirlwind. When the rush hits - maybe a holiday push or an unplanned campaign boom - we bring in extra leased agents fast. And when it’s quieter, we ease back, so you’re not paying for empty chairs.
PCI-Compliant Operations
It’s not just about ticking a compliance box. Our leased call center systems are built to guard every detail - payments, personal info, even the telecom lines themselves. We’ve been through enough audits to know what regulators look for & more importantly, what your customers expect.
Driven Performance
We deliver SLA-backed call center leasing solutions in UAE with live dashboards showing call resolution rates, handling times and satisfaction scores. These metrics keep service quality measurable, transparent, and continuously improving.
Industries We Serve for Call Center Leasing Outsourcing Services
Over the years, IBT has provided call center leasing solutions in Dubai to businesses across retail, banking, telecom, healthcare, hospitality, and e-commerce. Each industry brings its own challenges – and our leased teams adapt quickly, using industry-specific workflows, multilingual support and compliant technology to keep performance consistently high.
Our Latest Projects
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
IBT’s Call Center Leasing Services FAQs
What does call center leasing in Dubai include?
Think of it as walking into a ready-to-run operation. You get the agents, the phone lines, the cloud systems and even the secure desks they work from. The tech’s PCI-compliant, the performance is SLA-backed and the whole setup is managed here in Dubai - minus the headache and huge spend of building it yourself.
How is IBT’s call center leasing different from other providers in the UAE?
Sixteen-plus years in this market means we know the quirks, the rush seasons and the cultural fine points. Our leased teams aren’t pulled from a generic pool - they’re trained for your industry, speak your customer's languages and work with workflows shaped around your KPIs. Live tracking keeps everything transparent, so you see exactly how they’re performing.
Can leased call center teams handle both inbound and outbound campaigns?
Yes; And not just “yes” in theory. Our leased call center setups run inbound lines for support, complaints, and technical help, while other teams focus on outbound sales, collections, or follow-ups. Each group gets your scripts, your CRM tools and the context they need to sound like part of your own brand.
How quickly can IBT set up a leased call center in Dubai?
Depending on requirements, we can launch fully operational leased call center services within days. Our pre-equipped infrastructure, trained agent pool, and ready telecom networks make it possible to go live without long delays or costly setup processes.
Can IBT scale my leased call center during seasonal demand?
Yes. We can rapidly increase or decrease agent numbers to match seasonal peaks, marketing campaigns, or sudden demand spikes. You only pay for what you use while maintaining SLA compliance and consistent customer service quality.
Does IBT provide performance reports for leased call center operations?
Every client receives detailed dashboards tracking SLA compliance, call resolution times, customer satisfaction scores and volume trends. This transparency helps you measure ROI, spot improvement areas and see exactly how your leased call center is performing at any time.
