Email Support Outsourcing Dubai 16+ Years of UAE Email Support!
For 16+ years; IBT have been running dedicated email desks in Dubai, UAE and across Middle East since 2009 – long before “outsourcing” became the default choice. Over 1,000 projects later, we’ve responded to 25M+ customer emails, across industries that range from luxury retail to government contracts. Our average reply time? Under 15 minutes, even during peak surges. Our SLA compliance? 98%+ month after month. We don’t just send replies; we protect relationships, one inbox at a time.
Trusted by the top enterprises
Tailored Email Support Services Offered by IBT!
We don’t treat email as “just another support channel.” For 16+ years; IBT has built UAE-focused email support teams that combine 2000+ multilingual agents, CRM-integrated workflows & tested escalation processes. Over 1,000 projects completed, 25M+ customer emails handled, and SLA compliance above 98% prove our model works. Whether it’s a product query, urgent complaint or lead inquiry, every message is answered quickly, accurately and in your brand voice, “turning inbox conversations into measurable wins.”
IBT’s Focus as Leading Email Support Firm in UAE!
For over 16 years; IBT has been delivering email support outsourcing in the UAE that blends speed, personalization and measurable ROI. From handling “25M+ customer emails to maintaining 98%+ SLA compliance.” We’ve built processes that ensure faster responses, higher satisfaction scores and stronger customer relationships for every client we partner with.
100M+ Customer Interactions
97% Call Satisfaction Rate
8/10 Calls Solved on 1st Call
Opt Dubai Based Email Support Services from IBT!
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Benefits of Outsourcing Email Support Requirement to IBT!
When you outsource your email desk to IBT, you’re not just buying inbox management; You’re securing a proven UAE-based system that turns every reply into an opportunity. For 16+ years; We’ve handled 25M+ customer emails with 98%+ SLA compliance, boosting conversions, improving retention, and protecting brand trust for businesses across retail, government, and B2B sectors.
Effortless Scalability for Demand
24/7 Multilingual Email
Our inbox never sleeps, with Dubai-based teams fluent in Arabic, English and other key regional languages, we respond when your customers are most active; Even at 2 a.m. That cultural awareness & round-the-clock availability have helped our clients cut missed opportunities.
CRM-Integrated Email
Every email is logged, tracked, and resolved through CRM-linked workflows. This eliminates repetitive replies, speeds up resolutions and ensures your reporting dashboard shows the complete customer journey; From first contact to final follow-up.
Data-Backed Performance
SLA-Driven Response
Escalation Workflow Precision
When an urgent issue lands in the inbox; There’s no panic. Our escalation workflows are built for speed and accuracy. Eight out of ten sensitive cases are resolved without needing external intervention, keeping reputations intact and customer churn at bay.
Industries We Serve as an Outsourced Email Support Partner
In 16+ years of running dedicated email desks across Dubai and the wider UAE, we’ve learned that no two industries speak the same language – and we’re not talking just about Arabic or English. A hospital inbox needs urgency, a luxury retailer needs finesse and a government desk needs precision with zero error tolerance. We’ve delivered that balance on over 1,000 projects, keeping SLA adherence above 98% no matter the sector or season. If it’s an inbox that matters, we’ve probably mastered it.
Our Latest Projects
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
IBT’s Email Support FAQs
How does IBT’s Email Support Service Deliver Results?
We don’t measure success by “emails answered” - we measure by impact. That’s why over 25 million UAE customer emails later, our average reply time still sits under 15 minutes, even during holiday surges. Every interaction is tracked for SLA compliance, sentiment and resolution quality, turning what used to be “customer service” into a measurable driver of retention, conversions and repeat business.
What KPIs Does IBT Focus on for Email Support?
Our clients see numbers they can actually brag about:
- First Reply Accuracy: 95%+
- Resolution in First Email: 82%
- SLA Adherence: 98%+
- Abandonment Rate: Under 3%
And these aren’t buried in quarterly reports - they’re live in your dashboard every single day, so you know exactly what’s working and what needs adjusting.
When Should You Partner with an Email Support Provider?
If customer emails are slipping through the cracks, complaints are stacking up, or multilingual queries are getting lost in translation, you’re already paying the price. We can deploy a UAE-based team in under 48 hours, scale without downtime and keep SLA compliance steady through seasonal rushes, government deadlines, or last-minute product launches.
What is Email Support Services?
It’s more than “typing replies.” Done right, email support is how you win back an unhappy client, close a hesitant lead, or protect a brand’s hard-earned reputation. At IBT, we pair SLA-driven workflows with UAE market experience and multilingual agents, ensuring every email moves the business forward, not just clears the inbox
How Fast Can IBT’s Email Teams Go Live
We’ve taken clients from inbox chaos to full control in record time:
- 48-Hour Launch: Fully trained, brand-aligned agents in under 2 days.
- CRM Integration: Plug into your existing systems without data loss.
- Script-Free Replies: Every email sound like you, not us.
- Peak-Ready Scaling: Extra agents added during sales, launches or crises.
- Day-One SLA Stability: 98%+ adherence from day one.
