IBT's Technology Outsourcing Solutions, Schedule a Call NOW!
With a 2000+ strong team of certified professionals and ISO 27001-certified delivery centers, we deliver secure, scalable and high-performance technology solutions that meet the region’s most demanding standards.
Our expertise spans IT outsourcing, digital transformation, cybersecurity and customer experience solutions, ensuring every project we undertake is driven by speed, compliance and innovation.








Explore Smart, Scalable Tech Solutions Built for Your Business
Here’s why over 1,000 companies count on IBT as their technology solution provider in Dubai. Whether it’s remote IT support, cloud migration, or managed IT services, our SLA-driven delivery keeps your systems up, your risks down and your growth on track.
Experience
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Choose Your Best Plan
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
BASIC
- All IT Devices
- Remote Support
- Call Support
- On-site Support (4)
- Normal Priority Support (8*5)
- Critical Priority Support (24*7*365)
- Remote Response Time (30 Minutes)
- Monthly Reporting
- IT Audit and Recommendations
- Preventive Maintenance
- IT Infrastructure Documentation
- Backup Management
- Information Security Attack Prevention Recommendations
- On-site Response Time
- Basic Website Management
- Information Security Remediation, Recovery & Responsibility
STANDARD
- All IT Devices
- Remote Support
- Call Support
- On-site Support (12)
- Normal Priority Support (8*5)
- Critical Priority Support (24*7*365)
- Remote Response Time (30 Minutes)
- Monthly Reporting
- IT Audit and Recommendations (1)
- Preventive Maintenance (2)
- IT Infrastructure Documentation
- Backup Management
- Information Security Attack Prevention Recommendations
- On-site Response Time (6 Hours)
- Basic Website Management
- Information Security Remediation, Recovery & Responsibility
ENTERPRISE
- All IT Devices
- Remote Support
- Call Support
- On-site Support (12)
- Normal Priority Support (8*5)
- Critical Priority Support (24*7*365)
- Remote Response Time (30 Minutes)
- Monthly Reporting
- IT Audit and Recommendations (2)
- Preventive Maintenance (4)
- IT Infrastructure Documentation
- Backup Management
- Information Security Attack Prevention Recommendations
- On-site Response Time (6 Hours)
- Basic Website Management
- Information Security Remediation, Recovery & Responsibility
A Commitment for Excellence





Why Global Businesses Trust IBT for Outsourcing Technology Needs?
Get a Free Counsultancy Right Now!
How do you want to transform your business and what are your goals? Let us know all so we can prepare a perfect technical Support transformation strategy for your business.

- Managed IT Services
- Digital Transformation
- Network Support Services
- Information Security Services
Industies we serve as Technology Solutions
We’ve designed a culture that allows our stewards to assimilate with our clients and bring the best of who we are to your business. Our culture drives our – and more importantly – your success.
IBT’s Focus as Leading Technology Outsourcing Partner!
Selecting IBT entails having proactive support, certified specialists and AI-powered tools designed for contemporary operations. Our solutions are affordable, scalable and supported by SLAs. We are a favoured technology outsourcing business in Dubai because of this.
99% Up-Time Gurantee
Certified Professionals
Talent with ISO 27001 certification and expertise in cybersecurity, IT helpdesk and compliance-driven settings are part of our teams.
Pro-Acitve IT Support
Cost-Effective Solutions
IBT’s Technology Solutions FAQs
What types of IT infrastructure can IBT manage remotely across UAE-based businesses?
We manage a wide range of IT infrastructure remotely, "servers, networking systems, endpoint devices, cloud environments and full-scale data centers;" Through real-time monitoring, hybrid cloud management & infrastructure modernization. We help UAE businesses maintain high performance, 24/7 uptime/proactive alerts - all aligned with SLA benchmarks.
How does IBT handle data privacy, compliance and information security for tech clients?
IBT follows ISO 27001, meets UAE data localization laws that, "works within the Emirates Digital Government standards." We apply encryption, firewalls, access control & regular risk audits, ensuring protective environment for your IT systems. Every technology outsourcing project is backed by certified security practices of 15+ years of IT challenges handling; Including cloud, data governance & cybersecurity layers.
Can IBT integrate with existing cloud platforms and CRMs like Salesforce, Zoho or HubSpot?
Yes, we support:
- CRMs: Salesforce, Zoho, HubSpot
- Helpdesk Tools: Zendesk, Intercom, Freshdesk
- Cloud Platforms: AWS, Azure, Google Cloud
We adjust to your setup - ensuring CX, ticketing, and backend systems talk to each other smoothly.
How quickly can IBT deploy IT support or remote infrastructure services after onboarding?
We’re ready within 5 to 10 business days. Our onboarding includes "requirement mapping, SOP alignment and quick workforce setup." Since IBT's remote IT teams are already trained and toolkits are pre-configured, the transition is swift, ensuring your systems keep running while we plug in support where needed.
Does IBT support technology outsourcing for both SMEs and large-scale enterprise environments?
Definitely, We’ve built scalable models that work for, "startups, fast-growing SMEs or enterprise IT teams." From IT AMC to DevOps outsourcing, IBT's it support services adapt based on team size, infrastructure needs/geographic reach. That flexibility is why so many UAE firms trust us as a technology outsourcing partner.
How does IBT ensure proactive issue resolution and minimize IT-related downtime?
We rely on:
- AI-based early warnings
- Real-time monitoring of infrastructure
- Predictive alert systems
- Always-on support teams
These tools let us spot problems before they grow. Combined with SLA tracking and KPI metrics, we’re constantly improving system uptime and performance reliability.
What kind of service-level agreements (SLAs) and performance metrics does IBT offer for tech clients?
Our SLAs cover:
- 9% uptime guarantees
- Critical issue response in 30 minutes or less
- Real-time dashboards for analytics
- Custom KPIs like ticket close rates or system availability
These agreements are built to match digital sovereignty goals, business continuity, and measurable operational outcomes.